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ICT System Support Officer

Are you solutions focused and have a passion for solving people’s IT issues? Be part of our ICT team based in Blackwater QLD.

  • Full time permanent opportunity with generous well-being program.
  • Work for ASX listed mining organisation.
  • Based at Yarrabee Coal Company mine site in Blackwater QLD, onsite 5 days a week.

Who we are


Welcome to Yancoal. For nearly 20 years, we have been supporting the prosperity of Australia. With over 4,500 people working across our operations, our team is made up of experts in their field. From engineers to operators, to environmentalists, surveyors, tradespeople, accountants, marketers and beyond – we are proud of our people and everything we achieve together as One Yancoal. Yancoal Australia now owns, operates or participates in nine producing coal mines across NSW, Queensland and Western Australia.
What does it look like to work at our Yarrabee site?
Blackwater is a vibrant family-oriented community. Known as the ‘coal capital of Queensland’, Blackwater has lots to offer with hidden wonders in the surrounding natural landscape. 
It is a friendly and caring community, mainly comprised of young families. Parents can enjoy ‘peace of mind’ knowing their kids are safe. Blackwater values family life and appreciates education, friendship and encouraging community support and involvement.

What does your daily life look like at Yancoal?

As a Digital Service Support Officer, you will provide efficient and effective remote and onsite IT service delivery to Yancoal employees within the guidelines set out by the Yancoal ICT groups. 
Your responsibilities include: 

  • Provide Onsite Technology support to the Yarrabee Coal Operation and other Yancoal sites and offices as directed.
  • Responding to requests for assistance with IT systems and equipment in a timely manner.
  • Support of all local Network, Desktop, Laptop, Printer, Audio Visual, OT and Telephone devices across Yancoal.
  • Administration of onsite server and network infrastructure as directed by Yancoal IT Digital Services Team.
  • Provision of Desktop and Laptop builds.
  • Liaise with external vendors and service providers for hardware and software queries.
  • Generation and escalation of IT Support requests and incidents in the Service Desk management tool.
  • Prioritise client incidents and requests according to business impact and setting the ticket severity appropriately.
  • Communicate and escalate high severity issues as appropriate.
  • Track and maintain the progress of Service desk requests and liaise with relevant parties.
  • Maintain up to date documentation of local IT environment.
  • Follow and participate in Yancoal IT Change control procedure.
  • Participate in relevant site or team-based ICT meetings as needed.
     

What do you need to be successful in the role?

To be successful in the role you will require the following skills:
Qualifications:

  • Relevant tertiary qualifications and/or experience of an intermediate Systems Support Officer is required. This is not an entry level role.

Skills:

  • Ability to work both in a team and autonomously.
  • Excellent phone manner.
  • High level customer service and interpersonal skills with the ability to understand the customer’s needs and manage expectations.
  • Server backup and virtualisation technologies, strategies, and operation.
  • Remote support technologies.
  • Proficiency in understanding, troubleshooting, and maintaining a variety of field technology systems and types.
  • Capable of analysing, resolving issues, and supporting a wide range of Wireless, Microwave, and Fiber technologies.
  • Operating and maintaining IP and MS teams Telephony systems.
  • Intermediate network troubleshooting skills.
  • Current Driver’s License and ability to drive.

Experience:

  • Minimum 5 years experience in a 1st/2nd level support role.
  • Windows 10/11, Office 365, Active Directory, SCCM and Server Administration.
  • Knowledge of Mining Technology systems highly desirable, Fleet Management, Pit Networks etc.
  • Knowledge or experience with Cisco Meraki desirable.
  • Knowledge or understanding of VMWare product desirable.
  • Knowledge or understanding of MS Defender desirable.
  • Knowledge or understanding of Mining industry experience highly regarded.
  • Knowledge of SCADA particularly Citect platforms desirable.
  • Knowledge or understanding of interaction between corporate and control networks desirable.
  • Knowledge of the mining industry and basic aspects of pit to port process desirable.
  • Knowledge of SAP or mining applications and systems desirable.
     

Benefits

Yancoal provides a range of benefits to appeal to the diverse needs of our employees. The following benefits are available to eligible employees:

  • Salary continuance and life insurance
  • 20 weeks paid primary carers parental leave with no waiting period
  • Subsidised private health insurance 
  • Study assistance
  • Flexible work arrangements
  • Employee Assistance Program
  • Access to financial education and banking discounts 
  • Salary packaging including novated leasing and remote area benefits
  • Service recognition rewards
  • Discounts program including major department stores, cinemas, restaurants

 

Yancoal values diversity and inclusion and encourages applications from people with diverse backgrounds including First Nations people, people with disability, people from diverse cultural and linguistic backgrounds, and people that identify as LGBTQIA+.

If this is sounding like what you might be looking for in your next role apply today to start an exciting new journey with us.


Be careful of scams
Yancoal will never ask you to make any payment or to provide credit card details when applying for any of our positions. If you have any concerns regarding the authenticity of communications received representing Yancoal, please email recruitment@yancoal.com.au with the subject “Fraud Query”, outlining your concern.

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